Field Notes

Practical notes on AI agent deployment.

Short essays on where agents fit, how teams should sequence implementation, and which technical choices actually change the operating model.

Team PlaybookSeptember 17, 20269 min read

W-9 TIN Matching Packets for 1099 Vendor Tax

A W-9 TIN matching agent should compare each payee name and taxpayer identification number to IRS records, draft the solicitation, and route the tax decision. It should not start backup withholding or file a 1099 on its own.

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Team PlaybookSeptember 10, 20269 min read

Certificate of Insurance Tracking Agents for Vendor Compliance

A certificate of insurance tracking agent should compare each certificate to the contract's insurance requirements, name every gap, and route the decision to a risk owner. It should not accept coverage, request endorsements, or release payments on its own.

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Team PlaybookSeptember 3, 20269 min read

Chargeback Representment Packets for Payments Operations

A chargeback representment agent should assemble evidence against the cardholder claim and route accept-or-counter decisions. It should not submit to the issuer on its own.

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Team PlaybookAugust 27, 20269 min read

Access Recertification Agents for Periodic User Reviews

An access recertification agent should assemble evidence packets and route keep-or-revoke decisions, not remove entitlements on its own.

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Agent GovernanceAugust 20, 20269 min read

Shadow AI Inventory for Unsanctioned Agent Discovery

A shadow AI inventory classifies unsanctioned models, custom GPTs, and embedded SaaS agents, then routes keep, govern, or retire decisions. Discovery without an owner is just a longer list.

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Team PlaybookAugust 13, 20269 min read

Privacy Request Packets for DSAR and Consumer Rights

A privacy-request agent should verify identity, locate systems, and assemble an export or denial packet. It should not release a copy or delete records on its own.

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OperationsAugust 6, 20269 min read

Agent Incident Rollback for System-of-Record Repairs

Agent rollback is a compensating repair in the system of record. Replaying a checkpoint does not unpost overtime, unsend a notice, or restore a closed period.

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OperationsJuly 30, 20269 min read

Agent Cost and Latency SLOs for Production Queues

An agent SLO should bind cycle time and cost per completed case to a named queue. Token charts without an error budget do not tell operators when to shed load.

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Team PlaybookJuly 23, 20269 min read

Third-Party AI Vendor Risk Reviews

An inbound AI vendor review should produce a use-case packet covering models, data flow, subprocessors, and change notice. A recycled SOC 2 questionnaire is not enough.

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Implementation StrategyJuly 16, 20269 min read

Citation Freshness for Retrieval-Backed Agents

A retrieval-backed agent should cite a current controlled source or stop. Filename annotations are not enough when the work instruction has a revision stamp.

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